Caution means mass return to work unlikely, say firms

Businesses remain cautious about the latest lockdown easing for England, and warn that any mass return to work immediately was unlikely.

The British Chambers of Commerce said companies still needed "crystal-clear official guidance" on safety.

And the Institute of Directors said "there is a significant amount of caution out there" in the country.

New guidelines cover using public transport, while advice for employers will change from 1 August.

Companies will have more discretion to bring staff back to workplaces if it is safe to do so, the PM has said.

Edwin Morgan, director of policy at the Institute of Directors, doubted there would be a significant return to offices and other workplaces any time soon. "Businesses need to balance the risks, and won't want to increase the possibility of closures down the line by rushing back.

"On top of this, not everything is in a company's control. Childcare is an issue for many employees, and even if the guidance is changed, some staff who use public transport will still be concerned."

Other employers' organisations said firms still wanted government support to help smooth the return to work process.

Mike Cherry, national chairman of the Federation of Small Businesses, said that smaller firms in particular would need more support in order to get workers back.

"Small firms are being tasked with consulting employees and putting the right measures in place to ensure a safe return to work," he said. "After weeks of little or no income, they will need help - both funding and advice - to make that happen."

The British Chambers of Commerce (BCC) said companies should get tax breaks to re-open offices. BCC director general Adam Marshall said: "Businesses should be able to offset the investments they make to ensure their premises are Covid-secure against their tax bill, which would help many to return to workplaces over the coming months."

"We're not planning to reopen our offices until October despite Boris Johnson's revised advice," says Catherine Shuttleworth, who employs 60 people at the Savvy marketing agency in Leeds.

"I don't think that people are ready to get back to work yet, although we're consulting with our staff to ask them how they feel about it."

She said it felt a little ironic that Mr Johnson's statement came on the day when most schools are closing. "Working parents will struggle to get child care over the next two months," she pointed out.

The company is reconfiguring its offices to make them safer and give staff more space when they do return.

"We're also going to cut down how much we expect people in the office. We've been quite productive in lockdown, but we've lost things like the water-cooler conversations."

She is concerned about doing the right thing for people as well as for the economy. "Our safety concerns are genuine. Have we got enough toilets in the office for instance? I felt Boris Johnson abdicated responsibility by leaving it to businesses to decide.

She says she felt her decision to keep her offices shut was correct after listening to Patrick Vallance, the government's chief scientific adviser on Thursday, who said there is "absolutely no reason" to change the guidance on working from home,.

"After listening to Boris today, I haven't changed my mind."

The TUC backed calls for more support for companies. TUC general secretary Frances O'Grady said Friday's announcement was the government "passing the buck on this big decision to employers".

She pointed out that returning to work safely required a functioning NHS Test and Trace system, "Yet progress on test and trace is still patchy". She added: "A safe return to workplaces also requires much greater investment in public transport if people are to be able to commute."

There is an expectation among many employers that home working will remain in place for thousands of companies despite Friday's announcement.

"People are not comfortable returning to the office yet," said Ruth Duston, chief executive of South Westminster Business Improvement District, which represents the interests of 5,000 businesses across London.

"Even when offices do start returning, we are looking at perhaps only a max of a third of workers returning to offices at any one time to allow for social distancing."

She said cities should prepare for a permanent shift in working practices. "People will return [to offices] but this will likely be a gradual process over many months. When they do, it will be to collaborate and exchange with their colleagues rather than to spend eight hours at a desk."

Mr Marshall said many of the BCC's members were focused on changes to flexible working practices rather than getting everyone back in the office. "Firms will be weighing up how they want to work in future. Many have seen benefits to productivity and work-life balance over recent months and will want to keep elements of their new normal," he said.

And the IoD said that as many as two thirds of its members said they intend to keep increased flexible working in place after lockdown ends.

A recent Chartered Institute of Personnel and Development survey found that employers, overall, report home workers are at least as productive as other workers, and plan to double the proportion of staff who work from home regularly once the crisis is over.

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