Water disruption to 2,500 after 'major burst'

BBC Two water tankers parked side by side a person in high-vis stands at the back of one.BBC
Southern Water brough tankers in to pump water into the network to keep customers in supply where possible

A burst water main has closed a school and left about 2,500 homes and businesses in the Whiteley area without supply or with low pressure.

Supplies were lost at about 05:00 - Cornerstone Church of England Primary School on Bluebell Way is closed.

The water firm said the burst had been found and was being repaired.

Southern Water has apologised for the inconvenience and disruption and said it was bringing in tankers to pump water in and looking to deliver water to all of those affected.

On its website, the water firm said bottled water stations had been placed on standby.

A spokesperson for Southern Water, said: "We're sorry customers in Whiteley and Park Gate are without water this morning.

"Our teams are repairing a burst water main and we will be delivering water to all customers impacted today.

"We have already started to deliver water to vulnerable customers on our Priority Services Register (PSR). If you are concerned or are a vulnerable customer and need access to bottled water as a priority, please call us on 0330 303 0368."

Posting on Facebook, the primary school said early morning checks had found "no water coming out of taps within 15-30 seconds, toilets only flushed once, and the water supply in the kitchen had run out within 30 seconds."

"Therefore for obvious health and safety reasons we will not be able to open the school today."

In the run up to Christmas an outage on 18 December affected 58,000 properties in parts of Southampton, Eastleigh, Romsey and the New Forest.

Southern Water said it was caused by a "technical issue" at its Testwood Water Supply Works. Supplies were restored on 20 December.

The disruption came as households served by Southern Water discovered their bills would rise by 53% over the next five years - the highest increase in the country.

That is higher than the average bill increase of 36% across England and Wales.

The average annual bill will rise from £420 to £642 in 2029.

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